General Terms and Conditions

Our terms and conditions:

Find important information on purchases at ABOUT YOU here.

1. Conclusion of the contract

The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog. By clicking the button “Order and pay now”, you submit a binding order for the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, fax no. +4940638569445, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of instructions of withdrawal

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract to:
ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, fax no. +4940638569445, email: [email protected]
I/We* hereby give notice that I/We* withdraw from my/our* contract:

of sale of the following goods*:
for the provision of the following service*:
ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) only if this form is notified on paper:


* Delete as appropriate.

3. Exclusion of the right of withdrawal:

The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

4. Voluntary right of return until up to 100 days upon receipt of goods:

Beside the statutory right of withdrawal mentioned above, we grant you a voluntary return guarantee for the period of 100 days upon receipt of goods. You may also cancel the contract after the 14-day withdrawal period has expired by returning the goods to us within 100 days upon receipt (period starts on the day after the goods have been received) as long as the goods are in original packaging and complete and as long as they have not been used or damaged and as long as they do not constitute goods made to the consumer’s specification or that are clearly personalized. Punctual dispatch suffices to comply with the time limit.

Goods must be shipped back to: ABOUT YOU SE & Co. KG, 20088 Hamburg.

The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.

5. Shipping:

Deliveries are basically valid in Germany only. Issuance of goods occurs in common household amounts only and goods are issued to end consumers only.

6. Warranty:

If the delivered goods are defective, you are entitled to the statutory warranty claims. ABOUT YOU does not give any additional warranties against defects other than the rights provided by law.

7. Shipping Cost:

Your order at ABOUT YOU is shipped free of charge.

8. Payment:

Payment may basically be made through PayPal, Sofortüberweisung, invoice, credit card (Mastercard, VISA), paydirekt or gift card. There are no cash discounts for prompt payment. We reserve the right to offer only specific payment methods for the requested delivery, e.g., only methods related to the respective credit rating to hedge our credit risk.

Payment via PayPal

You pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clearBe the order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated with the goods. Upon shipping, your PayPal account will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the factual amount invoiced after having deducted discounts, vouchers, etc.

Payment via credit card

You immediately pay during the process of ordering by entering your credit card data. Upon shipping, your credit card will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your credit card with the factual amount invoiced after having deducted discounts, vouchers, etc.

Payment via paydirekt

When paying via paydirekt, your payment data will be transmitted to Hamburger Allee 26-28, 60486 Frankfurt am Main, Germany, as part of the payment processing.
The payment data (e.g. payment amount, details of the payee) and the participant's confirmation as to whether the payment data is correct are collected, processed and transmitted to the bank by paydirekt GmbH in order to execute the paydirekt payment. paydirekt GmbH authenticates the payment using the authentication procedure stored for the participant. The bank authorizes the payment with the involvement of paydirekt GmbH vis-à-vis the merchant. paydirekt GmbH collects and stores the transaction data of paydirekt payments. The transaction data includes the transaction reference and the transaction ID as well as information on the shopping cart, which paydirekt GmbH receives from the merchant if the merchant supports this. They enable paydirekt GmbH and the bank to identify and reference the transaction at a later date (e.g. in the case of refunds) so that it is possible to allocate the transaction to the respective customer. For the processing of refunds, transaction data is transmitted by paydirekt GmbH to the bank.
You can find more information in the paydirekt privacy policy at:

Payment with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the payment method Klarna PayLater. The payment is made to Klarna.
For more information, please see Klarna's terms of use. General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with applicable data protection laws and as described in Klarna's Privacy Policy.
Payment for the goods will be made in cash upon delivery of the parcel in the amount indicated on the invoice. In the case of a withdrawal according to Section 2, the repayment is made by bank transfer. For this we need your bank account information, which can be easily and securely deposited in the customer account. We reserve the right to issue a voucher amounting to the value of the returned goods should no bank account information be filed after repeated reminders.

9. Prices:

Our prices are in EUR and contain statutory VAT.

10. Reservation of ownership:

Until full payment, the goods remain our property.

11. Alternative dispute resolution

We are neither obliged nor willing to participate in alternative dispute resolution procedures at consumer arbitration boards.

12. 12. Contractual language / storage of order text

The contract is concluded in English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.

13. Supplier identification

Domstraße 10
20095 Hamburg
Fax no.: +49 40 638 569 445
Email: [email protected]
District Court Hamburg
HRA 126781
Legally represented by:
ABOUT YOU Verwaltungs SE
District Court Hamburg
HRB 171601
Management Board: Sebastian Betz, Tarek Mueller, Hannes Wiese
Chairman of the Supervisory Board: Sebastian Klauke

Additional General Terms and Conditions and Data Protection Notice of RatePAY GmbH

In order to be able to offer you attractive payment methods, we work together with RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter "RatePAY"). If a purchase contract is concluded between you and us when using a RatePAY payment method, we assign our payment claim to RatePAY. If you choose one of the RatePAY payment methods offered here, you consent to the transfer of your personal data and that of the order to RatePAY GmbH for the purpose of identity and credit checks, as well as the processing of the contract. All details can be found in the additional General Terms and Conditions and the Privacy Notice for RatePAY payment methods, which are part of these General Terms and Conditions and apply whenever you choose a RatePAY payment method. Status: March 2019

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