General Terms and Conditions
Our terms and conditions:
Find important information on purchases at ABOUT YOU here.
1. Conclusion of the contract
The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog. By clicking the button “Order and pay now”, you submit a binding order for the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days. You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, fax no. +4940638569445, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of instructions of withdrawal
Complete and return this form only if you wish to withdraw from the contract to: ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, fax no. +4940638569445, email: [email protected] I/We* hereby give notice that I/We* withdraw from my/our* contract:
* Delete as appropriate.
3. Exclusion of the right of withdrawal:
The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.
4. Voluntary right of return until up to 100 days upon receipt of goods:
Beside the statutory right of withdrawal mentioned above, we grant you a voluntary return guarantee for the period of 100 days upon receipt of goods. You may also cancel the contract after the 14-day withdrawal period has expired by returning the goods to us within 100 days upon receipt (period starts on the day after the goods have been received) as long as the goods are in original packaging and complete and as long as they have not been used or damaged and as long as they do not constitute goods made to the consumer’s specification or that are clearly personalized. Punctual dispatch suffices to comply with the time limit.
Goods must be shipped back to: ABOUT YOU SE & Co. KG, 20088 Hamburg.
The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.
Deliveries are basically valid in Germany only. Issuance of goods occurs in common household amounts only and goods are issued to end consumers only.
If the delivered goods are defective, you are entitled to the statutory warranty claims. ABOUT YOU does not give any additional warranties against defects other than the rights provided by law.
7. Shipping Cost:
Your order at ABOUT YOU is shipped free of charge.
Payment may basically be made through PayPal, Sofortüberweisung, invoice, credit card (Mastercard, VISA), paydirekt or gift card. There are no cash discounts for prompt payment. We reserve the right to offer only specific payment methods for the requested delivery, e.g., only methods related to the respective credit rating to hedge our credit risk.
Payment via PayPalYou pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clearBe the order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated with the goods. Upon shipping, your PayPal account will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the factual amount invoiced after having deducted discounts, vouchers, etc.
Payment via credit cardYou immediately pay during the process of ordering by entering your credit card data. Upon shipping, your credit card will, after having deducted discounts, as the case may be, vouchers, etc., be debited with the factual amount invoiced. Goods that have been made to the customer’s specifications or that are clearly personalized lead to an immediate debit of your credit card with the factual amount invoiced after having deducted discounts, vouchers, etc.
Our prices are in EUR and contain statutory VAT.
10. Reservation of ownership:
Until full payment, the goods remain our property.
11. Alternative dispute resolution
We are neither obliged nor willing to participate in alternative dispute resolution procedures at consumer arbitration boards.
12. 12. Contractual language / storage of order text
The contract is concluded in English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.
13. Supplier identification
Additional General Terms and Conditions and Data Protection Notice of RatePAY GmbH
In order to be able to offer you attractive payment methods, we work together with RatePAY GmbH, Franklinstraße 28-29, 10587 Berlin (hereinafter "RatePAY"). If a purchase contract is concluded between you and us when using a RatePAY payment method, we assign our payment claim to RatePAY. If you choose one of the RatePAY payment methods offered here, you consent to the transfer of your personal data and that of the order to RatePAY GmbH for the purpose of identity and credit checks, as well as the processing of the contract. All details can be found in the additional General Terms and Conditions and the Privacy Notice for RatePAY payment methods, which are part of these General Terms and Conditions and apply whenever you choose a RatePAY payment method. Status: March 2019