General Terms and Conditions

Find important information on purchases at ABOUT YOU here.

1. Conclusion of the contract

The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog. By clicking the button “Buy now”, you submit a binding order for the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods within two days. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (ABOUT YOU SE & Co. KG, Domstraße 10, 20095 Hamburg, Germany, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of instructions of withdrawal

3. Exclusion of the right of withdrawal

The right of withdrawal is excluded for contracts on the supply of goods (i) which are made to the consumer’s specifications or are clearly personalized or (ii) which are liable to deteriorate or expire rapidly or (iii) which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

4. Voluntary right of return until up to 100 days upon receipt of goods

Beside the statutory right of withdrawal mentioned above, the Merchant grants you a voluntary return right for the period of 100 days upon receipt of goods, except for second hand goods. You may also cancel the contract after the 14-day withdrawal period has expired by returning the goods to us within 100 days upon receipt (period starts on the day after the goods have been received) as long as the goods are in original packaging and complete and as long as they have not been used or damaged and as long as they do not constitute goods made to the consumer’s specification or that are clearly personalized. Punctual dispatch suffices to comply with the time limit.

Goods must be shipped back to: ABOUT YOU SE & Co. KG, 20088 Hamburg.

The contractually granted voluntary return guarantee does not affect your statutory rights and claims. In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.

5. Shipping

Deliveries are basically valid in Germany only. Issuance of goods occurs in common household amounts only and goods are issued to end consumers only.

6. Warranty

If the delivered goods are defective, you are entitled to the statutory warranty claims. ABOUT YOU does not give any additional warranties against defects other than the rights provided by law.

7. Shipping & Service Fees

We offer free deliveries for orders from a value of 29,90 €, otherwise shipping & service fees of 4,90 € apply.

8. Payment

Payment may be made through PayPal, Sofortüberweisung, invoice, card payment (Mastercard, VISA), Apple Pay or Google Pay. There are no cash discounts for immediate payment. We reserve the right to offer only specific payment methods for the requested delivery, e.g., only methods related to the respective credit rating to hedge our credit risk.

Payment via PayPal

You pay directly through your PayPal account. Upon submitting your order, you will be forwarded to PayPal to clear the stated order value. As soon as our PayPal account has been notified about your authorization, shipping starts – depending on the shipping time indicated for the goods. Upon shipping, your PayPal account will, after deducting discounts, be debited with the stated amount invoiced. Goods that have been made to the customer's specifications or that are clearly personalized lead to an immediate debit of your PayPal account with the stated amount invoiced after having deducted discounts, etc.

Payment via card payment

You pay directly during the ordering process by entering your card payment data. Upon shipping, your card payment will, after deducting discounts, be debited with the stated amount invoiced. Goods that have been made to the customer's specifications or that are clearly personalized lead to an immediate debit of your card payment with the stated amount invoiced after having deducted discounts, etc.

Payment with Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the payment method Klarna. The payment is made to Klarna.
For more information, please see Klarna's terms of use. General information about Klarna can be found here. Your personal data will be processed by Klarna in accordance with applicable data protection laws and as described in Klarna's Privacy Policy.

Payment with Apple Pay

You pay directly via your Apple account. Upon submitting your order, you will be forwarded to Apple to authorize the payment of the stated order value. As soon as we have been informed of your authorization, shipping starts - depending on the shipping time indicated for the goods. Depending on the payment method deposited with Apple Pay, it will be debited with the stated amount invoiced, deducting any discounts, etc., immediately after authorization or shipping has been made.

Payment with Google Pay

You pay directly via your Google account. Upon submitting your order, you will be forwarded to Google to authorize the payment of the stated order value. As soon as we have been informed about your authorization, shipping starts - depending on the shipping time indicated for the goods. Depending on the payment method saved with Google Pay, it will be debited with the stated amount invoiced, deducting any discounts, etc., immediately after authorization or shipping has been made.

9. Prices

Our prices are in EUR and contain statutory VAT.

10. Reservation of ownership

Until full payment, the goods remain our property.

11. Alternative dispute resolution

We are neither obliged nor willing to participate in alternative dispute resolution procedures at consumer arbitration boards.

12. Contractual language / storage of order text

The contract is concluded in English language. The text of the order is not stored with us and cannot be accessed anymore upon completion of the ordering procedure. You may, however, print your order text immediately upon having submitted the order.

13. Supplier identification

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