Question 1

How long does delivery take?

Accepted Answer

We usually deliver immediately available items within 2-3 work days.

Question 2

How can I track my order?

Accepted Answer

To check the delivery status of your order, check the shipping confirmation you received through email. For each package that is shipped to you, you will receive a shipping confirmation that includes a link to track the shipment.

Email from DHL or Hermes: if you agreed to use your email address for shipment tracking purposes, you will receive several emails from DHL or Hermes: on the order day, when the parcel is shipped, a day before the order is planned to be delivered, in case the parcel is redirected to the parcelshop and also a confirmation when you return your product

This way you always know where your shipment is and how long it will take to get it to you.

Question 3

How can I check whether I have placed my order correctly?

Accepted Answer

If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us per email.
Your orders are also listed in your customer account and can be found under »orders«.
In case you have any further questions concerning your order, feel free to reach out to our customer service at any time via email customerservice@aboutyou.de, we will be happy to help you out.

Question 4

What are the shipping costs?

Accepted Answer

We offer free deliveries for orders from a value of 29,90 €, otherwise shipping & service fees of 4,90 € apply.

Question 5

What can I do if I receive a damaged item?

Accepted Answer

In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. All the relevant information regarding returns can be found under »How do I return an item?«. We will return the order value through the same payment method that the order was paid with as soon as the package has arrived and been examined.

Question 6

What is a partial delivery?

Accepted Answer

It is important for us to ensure that the items you order arrive as quickly as possible. In the rare event that an item is unavailable for two days, we can ship your order in partial deliveries.

In this case, items are shipped separately. By taking this measure, we ensure that you receive the available products as soon as possible.

Question 7

Which delivery companies do you work with?

Accepted Answer

In Germany our items are shipped in collaboration with our shipping partners Hermes and DHL.

Question 8

Can my shipping address differ from my billing address?

Accepted Answer

You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace or a parcel shop. Simply choose your preferred payment option and enter the desired delivery address at »delivery address«.

Select your desired payment method such like Paypal, Direct Debit, Credit Card or Sofort and insert your desired delivery address in the appropriate field. Unfortunately that option is not availabe for security reasons when selecting Open Invoice as payment method.

Question 9

Can I change my delivery address after completing an order?

Accepted Answer

We hope you understand that we are not able to change your ABOUT YOU delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely change of information. In the event that your registered shipping address cannot be located or that your package cannot be delivered, the package will be sent back to us. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment.