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Shipping & Delivery

How long does delivery take?We usually deliver immediately available items within 1-3 work days.Read moreHow can I track my order?To check the delivery status of your order, check the shipping confirmation you received through email. For each package that is shipped to you, you will receive a shipping confirmRead moreHow can I check whether I have placed my order correctly?If you would like to check whether your order has been placed correctly, you can see this in the order confirmation sent by us per email. Your orders are also listed in your customRead moreWhat are the shipping costs?We assume the packaging costs, as well as the postage for the shipping and return of the items.Read moreWhat can I do if I receive a damaged item?In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. Read moreWhat is a partial delivery?It is important for us to ensure that the items you order arrive as quickly as possible. In the rare event that an item is unavailable for two days, we can ship your order in partiRead moreWhich delivery companies do you work with?In Germany our items are shipped in collaboration with our shipping partners Hermes and DHL. Read moreCan my shipping address differ from my billing address?You are welcome to have your order delivered to an address that differs from your billing address, e.g. to your workplace or a parcel shop. Simply choose your preferred payment optRead moreCan I change my delivery address after completing an order?We hope you understand that we are not able to change your ABOUT YOU delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a Read moreCan I have my package delivered to a parcel shop?For a large variety of items, you are able to choose a parcel shop that accepts Hermes packages instead of a private delivery address. Some articles are excluded from this selectioRead moreWhich countries do you deliver to?Orders via aboutyou.de can only be delivered within Germany. ABOUT YOU is now also represented in: - Germany - Austria - Swiss - Swiss (fr) - Netherlands - Poland - Czechia - BelgiRead more
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