Question 1

What do SEPA, IBAN and BIC stand for?

Accepted Answer

SEPA stands for Single Euro Payments Area. This is the name given to the new unitary regulation for national and European payment transactions. IBAN (International Bank Account Number) is a number that replaces all national account details (such as account number and bank sort number in Germany). BIC (Business Identifier Code) is an internationally standardised bank code (similar to the bank routing code) which clearly identifies payment providers around the globe.

Question 2

How does "Pay later" method with Klarna work?

Accepted Answer

Can I use Pay later with Klarna?

Yes, when Shopping on ABOUT YOU, you can choose to Pay Later with Klarna. If you are not able to finish your order selecting Klarna as payment method, there could be several reasons, which terms are set by Klarna directly.

More information can be found here (https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?credit_time=30).

How can I use Pay later with Klarna

Buy yourself today your favourite item and pay for it later within 30 days. Selecting that payment method, you can have a closer look at the item before you pay for it. This is how it works:

Step 1
Add your desired items in the Shopping Bag, and at the Checkout, select "Klarna" as payment method

Step 2
Enter your required personal Information neccessary to proceed and after that you will find out if the payment have been approved.

Step 3
Klarna will Email you your order confirmation and remind you when it is due time to pay.

As soon as you have completed your first purchase with Klarna, you can complete all future purchases selecting Klarna as payment method with only one click.

What is the grace period?

You have 30 days to pay your Klarna invoice.

How can I settle my open payment with Klarna?

The easiest and most convenient way to pay for your Order is to register here (https://www.klarna.com/de/) in the Klarna App or Klarna website.

Klarna App

With the Klarna App, you hold the reins in your hands: You can pay very easily or change the payment method if necessary - even after the purchase. You can view your orders at any time, register returns and be reminded of open invoices. This way you always have an overview of all your purchases. You can also link your bank account to the app to pay with only 1-Click.

Simply, with the Klarna App you can shop what you want and pay how you want. And if you have any questions, please contact Klarna customer service. (https://www.klarna.com/de/kundenservice/)

Download the Klarna App for free:
Google Play App (https://play.google.com/store/apps/details?id=com.myklarnamobile&hl=de&referrer=utm_source%3Dklarna%26utm_campaign%3Dapp-landing-page)
iOS App Store (https://apps.apple.com/de/app/id1115120118?l=de)

Bank Transfer

If you want o pay with Bank Transfer, you also have the option to do so. You can find the payment details in the App or in the Email that you received with the payment overview. If you enter the purpose reference in the message field, you can be sure that the payment will be linked to the correct account. Please note that you must pay for each purchase/order separately with the appropriate reference so that your payment can be linked to the corresponding account.

If you have any questions, please contact Klarna customer service. (https://www.klarna.com/de/kundenservice/)

About Klarna

Learn more? You can find more information about paying with Klarna here. (https://www.klarna.com/de/smoooth-mehrzuklarna/)

Always on the safe side.

Klarna's Buyer Protection Policy applise to purchases made with Klarna. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions about Klarna.

You can find more information about paying with Klarna here. (https://www.klarna.com/de/kundenservice/)

Klarna was founded in Stockholm in 2005 wit a clear goal: to fundamentally change the payment experience for buyers and merchants. In the last 15 years the world around us has changed and yet our mission remains as relevant as ever: to make payments as easy, secure and above all smooth as possible. So everyone can shop what they want and pay how they want.

Question 3

How do I pay for an order with Google Pay?

Accepted Answer

Google Pay is available as a payment method for iOS and Android devices on our app and mobile webshop. You can select this payment method in the checkout area. It is accessible through all browsers and you can pay using a linked payment card. To pay using Google Pay, follow these steps:

1. Add the products you wish to purchase to your basket and proceed to checkout. Google Pay will be available as a payment method.

2. In case you have a voucher code, you can still enter this in the designated field.

3. After choosing the payment method, select "Next" and then "Order and pay now".

4. You will be redirected to Google Pay, where you can select the card you want to pay with.

5. Please check if your order details are correct, and then complete your order with Touch ID/Face ID or by entering your passcode.

6. Once you have confirmed the payment, you will be shown the confirmation page and you will receive an order confirmation email.

Please contact us if you need any help with your order or payment

Question 4

How do I pay for an order with Apple Pay?

Accepted Answer

Apple Pay is available as a payment method for iOS devices on our app and mobile webshop. You can select this payment method in the checkout area. It is accessible through Safari and you can pay using a linked payment card. To pay using Apple Pay, follow these steps:

1. Add the products you wish to purchase to your basket and proceed to checkout. Apple Pay will be available as a payment method if your device is running on iOS.

2. In case you have a voucher code, you can still enter this in the designated field.

3. After choosing the payment method, select "Next" and then "Order and pay now".

4. You will be redirected to Apple Pay, where you can select the card you want to pay with.

5. Please check if your order details are correct, and then complete your order with Touch ID/Face ID or by entering your passcode.

6. Once you have confirmed the payment, you will be shown the confirmation page and you will receive an order confirmation email.

Please contact us if you need any help with your order or payment

Question 5

Where is the CVC on my credit card?

Accepted Answer

The three-digit security code is located on the back of the card.

Question 6

How is the VAT displayed?

Accepted Answer

The value-added tax (VAT) is separately accounted for in every invoice.

Question 7

Which payment methods are accepted?

Accepted Answer

You can choose between the following payment options: Credit card (Visa, Mastercard), Klarna Buy Now Pay Later, Klarna Pay Now, PayPal, Apple Pay and Google Pay.

Question 8

Why was a payment by credit card declined?

Accepted Answer

There can be several reasons as to why a payment by credit card is declined. For instance, a typo, an invalid card, missing verification or a technical error on our website.

We are happy to offer the following alternative payment options: PayPal, Gift Card, RatePAY, and Sofort.

Question 9

When will my credit card be charged?

Accepted Answer

The payment process automatically reserves the bought items for you. Your credit card is only charged with the total amount of your purchases once the items are shipped.

Question 10

When and how will I receive my invoice?

Accepted Answer

You will receive an invoice by email immediately after all your ordered items have been shipped.

Question 11

Can I pay in instalments?

Accepted Answer

We do not currently offer »payment in instalments«.

Question 12

Can I place a tax-free order?

Accepted Answer

We do not offer tax-free orders.

Question 13

Can I use the name of my company for the invoice?

Accepted Answer

In general, we do not offer the option of registering a business customer account.

Question 14

Will I receive a confirmation after paying?

Accepted Answer

If you have chosen PayPal, credit card or Sofort as the payment method, the order will only be completed after successfully going through the payment process. A payment confirmation will show up immediately in your browser when the whole process is complete.

Payment

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