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Frequently asked questions

How long does delivery take?
How can I track my order?
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Frequently asked questions
How long does delivery take?
How can I track my order?
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Immediate answers – sorted by topic
Black Friday
Black Friday
I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?
Is my parcel delayed?
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My account
My account
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Order
Order
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Payment
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Gift Cards
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Shipping & Delivery
Shipping & Delivery
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Return & Refund
Return & Refund
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Second Love
Second Love
What does it mean when an article is flagged as used?
Can I initiate a search command which notifies me if a certain Second Love article becomes available again?
Can I return second hand articles? (2nd love)
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Other
Other
APP ABOUT YOU Germany is available only if you are located in Germany
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