Question 1

What does it mean when an article is flagged as used?

Accepted Answer

Items marked as used, are part of our new ABOUT YOU Categorie Second Love.

Since these articles have previously belonged to other people, they have different levels of quality - some are like new, other have been already worn, but are still in perfect condition.

To find out what condition your favorite item is in, simply check the product details on the item page. We differentiate them according to the following quality levels:

1. Like new
The article was not worn, but only tried on. Some of these items still have their labels on them.

2. Very good
The article has only been worn a few times and has no or hardly any signs of wear.

3. Good
The item has been worn, but has only minimal signs of wear

4. With blemishes
The article has been worn and has visible signs of wear

Question 2

Can I initiate a search command which notifies me if a certain Second Love article becomes available again?

Accepted Answer

At the moment we cannot offer a search order for Second Love articles on ABOUT YOU. Should this change, we will inform you in our newsletter.

Question 3

Can I return second hand articles? (2nd love)

Accepted Answer

For all items in our Second Love category, you have a statutory right of withdrawal of 14 days from receipt of the order. Further information on the right of withdrawal at ABOUT YOU can be found in our general terms and conditions.

Question 4

What does it mean if an article has been marked as "worn"? (2nd love)

Accepted Answer

Articles that are marked as used are part of our new ABOUT YOU category Second Love. There you will find a large selection of second-hand items from a wide variety of brands.

Since these articles have previously belonged to other people, they have different levels of quality - some are like new, other have been already worn, but are still in perfect condition.

To find out what condition your favorite item is in, simply check the product details on the item page. We differentiate them according to the following quality levels:

1. Like new
The article was not worn, but only tried on. Some of these items still have their labels on them.

2. Very good
The article has only been worn a few times and has no or hardly any signs of wear.

3. Good
The item has been worn, but has only minimal signs of wear

4. With blemishes
The article has been worn and has visible signs of wear

Question 5

Why is there no material information for some Second Love articles

Accepted Answer

Since the articles in the Second Love category have already belonged to other people, some of the material information may not be available at all or only partially. In such cases we are unfortunately unable to specify the material composition of the article.

Question 6

How can I be sure about the Second Love article's condition?

Accepted Answer

To find out what condition your favorite item is in, simply check the product details on the item page. We differentiate them according to the following quality levels:

1. Like new
The article was not worn, but only tried on. Some of these items still have their labels on them.

2. Very good
The article has only been worn a few times and has no or hardly any signs of wear.

3. Good
The item has been worn, but has only minimal signs of wear

4. With blemishes
The article has been worn and has visible signs of wear

Question 7

Where do the Second Love articles come from?

Accepted Answer

We obtain the articles in our Second Love category from professional second-hand partners. The articles are checked for authenticity and quality by experts before we offer them for sale in our ABOUT YOU shop.

Question 8

Which articles does ABOUT YOU sell in the category Second Love?

Accepted Answer

In our Second Love category you will find a large selection of second-hand items from a wide variety of brands.

Since these articles have previously belonged to other people, they have different levels of quality - some are like new, others have already been worn, but are still in perfect condition. You can find more information on this in the respective product description.

All items from our Second Love range are checked for authenticity and quality by experts before they are sold.

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