How do I return an article that's been purchased via Klarna?

We include all the necessary returns documents in each package. Use the returns label and the returns document in order to return an item.

In some cases, your order could be shipped in several packages. When returning items, make sure to only include items that are listed on the delivery document. Otherwise, both the allocation and the reimbursement of your return could require an additional amount of time. Returning more than one package does not incur additional charges for you.

This is how it goes:
1. Make sure to place the item with its original packaging in the package.
2. Include the returns document in the package.
3. Stick the returns label on the sealed package.
4. Drop off the package at your closest parcel shop or post office.
5. Inform Klarna about your return. You can do this easily in the ABOUT YOU App in the 'orders' section, or in the Klarna App / on the Klarna website (https://app.klarna.com/login)

As Klarna is our external invoice provider, we at ABOUT YOU are not able to make any changes to your invoices. By informing Klarna about your return, you don’t need to worry about possible reminder fees of the invoice. Your invoice will be on hold until we have processed your return.

In case you need any further help with the process, please click on "No, I still need help" to contact us.