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I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
Please accept our apology for this mix-up. Please simply return your purchase by using the return label in the package and add a short informational note for our warehouse. Afterward you can contact our customer service, the team will send you an individual replacement voucher for your incorrect delivery.
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I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?
Is my parcel delayed?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
What is the Pre Black Friday?
What are the starting dates of Black Friday, Black Weekend and Cyber Monday?
I have not received a return confirmation, how can I be sure my return has reached you?
Find more answers here
I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?
Is my parcel delayed?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
What is the Pre Black Friday?
What are the starting dates of Black Friday, Black Weekend and Cyber Monday?
I have not received a return confirmation, how can I be sure my return has reached you?
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