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I have not received a return confirmation, how can I be sure my return has reached you?
The return process can take up to 14 days. If it is taking a bit longer, please don't be worried as these are busy times. Please use the Tracking ID (visible on your receipt) of our shipping partner to check the live status online on their website. If the tracking is complete, we are processing your return in our warehouse. Should the tracking have been complete for a few days, feel free to reach out to our customer service.
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I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?
Is my parcel delayed?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
What is the Pre Black Friday?
What are the starting dates of Black Friday, Black Weekend and Cyber Monday?
Find more answers here
I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?
Is my parcel delayed?
According to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?
I have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?
What is the Pre Black Friday?
What are the starting dates of Black Friday, Black Weekend and Cyber Monday?
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