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Black Friday
I have ordered something during Black Friday and now during Cyber Monday that exact item is further reduced in price. Can I somehow benifit from the Cyber Monday reduction?We will not be able to simply deduct your Black Friday purchase, but feel free to order the same item with the Cyber Monday sale. You can then return the Black Friday purchase onceRead moreIs my parcel delayed?During Black Friday the number of orders has raised so high, that our shipping partners/it can take a bit longer to collect the parcels. We are in close contact with them, to ensurRead moreAccording to the tracking link my delivery has been "electronically transmitted", but the status is not changing after this. When will my order be processed further?During Black Week the number of orders is very high which is why our shipping partners are taking a bit longer to collect the parcels. We are in close contact with them to ensure tRead moreI have received a wrong size or colour. How can I receive the correct size/color now including the Black Friday reduction?Please accept our apology for this mix-up. Please simply return your purchase by using the return label in the package and add a short informational note for our warehouse. AfterwaRead moreWhat is the Pre Black Friday?The Pre-Black Friday goes on for a week. So do not wait for Black Friday, but already take advantage of the week before Black Friday, in which all our items will be reduced.Read moreWhat are the starting dates of Black Friday, Black Weekend and Cyber Monday?Black Friday will be starting Thursday, on the evening of the 28th of November. It goes on until Saturday night, which is the 30th. With the end of Back Friday we move straight intRead moreI have not received a return confirmation, how can I be sure my return has reached you?The return process can take up to 14 days. If it is taking a bit longer, please don't be worried as these are busy times. Please use the Tracking ID (visible on your receipt) of ouRead moreI cannot see the campaign in my app. What can I do to benefit from the campaign?Make sure to always be on the latest app version and select the right country in your settings. You can update to the newest app version in the App Store or Google Play store. HappRead moreDoes the campaign include all items in the shop?Yes, all the articles in our store are discounted. Go enjoy the hunt ;)Read more
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