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Return & Refund

How can I return my order?We include all the necessary returns documents in each package. Use the returns label and the returns document in order to return an item.In some cases, your order could be shippedRead moreHow long does it usually take for the reimbursement to take place?As soon as the return package has arrived and has been examined by us, we'll initiate the reimbursement process within 14 days via the respective payment method.Read moreIs a direct replacement of the returned item possible?Unfortunately, a direct exchange of the returned item is not possible. After the package has been returned and checked, the respective credit will be transferred via the chosen metRead moreIs your return is not shown in the order overview?After you have dropped off your return, you can view the status of your return in the order overview page. Please note that it may take some time before we can provide this return Read moreWhat happens to my returns after I send them back to you?After you've packaged up your return in its original packaging and have handed it over to your nearest DHL/Hermes Shop, it goes on a journey to our returns warehouse. The process Read moreWhat can I do if my item has been damaged during the shipping process?In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. Read moreWhere can I drop off my return package?A return can be dropped off at any Hermes Paketshop as well as at DHL branches. For returns that have been sent directly from our partners, please use the correct label to send it Read moreHow can I make a complaint about an item?Should an article delivered by us be in any way faulty, you can send it to us along with the return receipt, stating the reason for the complaint. This will, of course, be free of Read moreDo I have to pay for a return?The postage for the return is taken care of by us.Read moreHow much time do I have to return items?You have a total of 100 days to return your items after receiving them.   For items out of the Categorie Second Love you have a total of 14 days to return your items after receivinRead moreI don't have the returns label anymore. How do I get a new one?In that case, you can simply download and print the necessary documents through your customer account: 1. Log onto en.aboutyou.de using your email address and password.2. Click on Read moreDo I receive a confirmation email when my return package has arrived?Yes. You will receive a confirmation email from us once we have received your return package.Read moreHow will I be reimbursed?You will be refunded through the same payment method you chose for the purchase. In case of a card payment, we will refund the amount to your card account. For payment via PayPal, Read moreWhich address should I send the return package to?The return shipping address is already printed on the returns label, which is included in every order package. In the event there is no returns label, simply log into your customerRead moreWhat do I have to consider when returning items that are marked as dangerous goods?Products from the "Beauty" category can be labeled as dangerous goods. If such products are included in your shipment, you can recognize this by the dangerous goods diamond on the Read more
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