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How can I place an order?Ordering is super simple: After placing the desired items in your basket, you can complete your order by clicking the »checkout« button. During the ordering process, you can easilyRead moreHow can I check my previous orders?To view your previous orders, log onto en.aboutyou.de with your email address and password.Select the »Customer Account« icon and then »Your orders«. On the desktop page, the custoRead moreCan I order from abroad?Orders via aboutyou.de can only be delivered within Germany.
ABOUT YOU is now also represented in:
- Germany
- Austria
- Swiss
- Swiss (fr)
- Netherlands
- Poland
- Czechia
- BelgRead moreWhat happens after my order has been placed?After placing an order, you will be sent a confirmation via email, which lists the ordered items, your billing and delivery address, as well as the chosen payment option. Finally, Read moreWhat should I do if an item that I want is not available anymore?Don't worry. You can still order the item you're looking for. Unfortunately, we cannot give you a specific date as to when and whether an article could be available again. However,Read moreWhy do I have to enter my date of birth when placing an order?We are working hard to offer you the best service possible. That includes the fast and smooth processing of your order. For that, we need your date of birth in order to clearly telRead moreDo I have to register for a customer account to be able to place an order?Nope, you don't need to set up a customer account. Using the registration form, you can simply click on »Proceed without login« and follow the order process. Read moreHow can I cancel my order?Cancellations are possible if the order has not yet been processed in our warehouse. Our warehouse is very fast when it comes to processing orders. Due to this, cancellations may oRead moreCan I change my delivery address for an already completed order?We hope you understand that we are not able to change your delivery address for an already completed order. Since orders are processed immediately, we cannot guarantee a timely chaRead moreCan I order over the phone?Unfortunately, you cannot place an order over the phone yet.
In case you have any questions regarding the execution of online orders, the return process or want to lodge a complainRead moreCan I place an order on my mobile phone?You can always place an order using your tablet or smartphone. For that, simply visit our shop from your mobile internet browser. Our website has been optimised for mobile devices.Read moreIs there a minimum order value?There is no general minimum order value at ABOUT YOU. However, there can be a minimum order value for certain payment options that you will be informed about in case it applies.Read moreIs there a maximum order value?There is no general maximum order value for orders at ABOUT YOU. The maximum order value depends on the chosen payment option.Read more
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