Question 1

Can I alter my data by myself?

Accepted Answer

If you are logged into your customer account, you can edit your personal data (name, date of birth, e-mail address and telephone number) in your profile under "Profile & Security".

You can change your address data with your next order - simply enter the desired delivery or billing address during the order process.

Unfortunately, it is no longer possible to change an address after an order has been placed. But do not worry! If you accidentally order to the wrong address, the package will be automatically returned to us and your payment will be refunded. You can then order again.

If you change your personal data, you will always receive a confirmation email immediately afterwards.

Question 2

Does it cost money to register for an account?

Accepted Answer

Your membership is and will remain free of charge.

Question 3

How can I delete my customer account?

Accepted Answer

You can send us a request to delete your customer account at any time via email to customerservice@aboutyou.de and we will immediately initiate the deletion of your customer account. The email does not have to follow any special format; however, you should be clearly identifiable, meaning that you should always contact us from your registered email address.

In order to process your request, we may ask for additional information for identification purposes before responding to your request. After processing your request, we will immediately arrange for the deletion of your customer account, provided that there are no legal provisions to the contrary (e.g. settlement of outstanding amounts).

Question 4

How can I register?

Accepted Answer

Create an account by clicking on the »Log in« button located at the top of the page. Next, click on the »Register button« which is located in the log in area and fill out the registration form. You can also comfortably set up your customer account while placing your first order. In either case, you will have to enter your email address and a password. This data allows you to log in to your customer account in the future any time you like. While logged in, you can review and alter your data.

Question 5

Can I find out more about my data? What about the transfer of data?

Accepted Answer

You can assert your right to data transferability (Art. 20 GDPR) by sending an email to our customer service at customerservice@aboutyou.de.

Your e-mail address is used by our logistics partners solely to notify you about your shipment.
If you agreed to provide the e-mail address to the logistics partner but you would like to withdraw your consent, you can do the following:
- DHL: opt out from e-mail notifications in any parcel notification received by DHL
- Hermes: opt out in your MyHermes account.
For more information please refer to our Privacy Policy.

Question 6

How can I change my password or how can I renew my forgotten password?

Accepted Answer

Simply click on the login icon on the start page, and after clicking on »Login«, click on »Forgot your password?«. Proceed to enter the email address saved in your customer account and click "Reset password".

We will send you an email that can be used to reset your password. You can then change this according to your wishes.

It is also possible to change your password when you are logged into your personal profile under "Profile and Security". Here it is necessary to enter your current and your desired new password and to repeat the new password. Don't forget to save your changes.

If you change your personal data, you will always receive a confirmation email immediately afterwards.

Question 7

Will my data be sold to third parties?

Accepted Answer

We treat customer data with the utmost discretion and do not pass it on or sell it to third parties.

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