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Where can I find the secret code and the serial number of my gift card?
Physical Gift Card: The Secret code is a 10-character code composed of numbers and letters. On a physical gift card, you can find this code on the back beneath the scratch-off field. The serial number is a combination of at least 14 numbers. You can also find this on the back of the gift card beneath the barcode.
Digitally Transmitted Codes: You should have received the Secret code (and eventually the serial number) via email or as a download from our partner. Like with physical gift cards, the Secret code consists of a 10-character combination of numbers and letters.
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How does the refund process for the gift card work?
How can I request a refund without registering?
What should I do if my card was saved in the customer account but I no longer have the secret code?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
Find more answers here
How does the refund process for the gift card work?
How can I request a refund without registering?
What should I do if my card was saved in the customer account but I no longer have the secret code?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
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