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What should I do if my card was saved in the customer account but I no longer have the secret code?
Please check your emails first, you may find older documentation with the secret code. If you can no longer find the code, please contact our customer service using the contact form. Please use "Gift cards" as the reason for contact.
It is important that you provide your customer ID so that we can quickly identify your code. You can find your customer number in your profile under the section "Profile and Security."
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How does the refund process for the gift card work?
How can I request a refund without registering?
Where can I find the secret code and the serial number of my gift card?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
Find more answers here
How does the refund process for the gift card work?
How can I request a refund without registering?
Where can I find the secret code and the serial number of my gift card?
What happens if I lost my gift card?
What happens after my request is completed and how long does the payout take?
What happens if I send back my ordered articles?
I have several gift cards. Can I cash out their value together?
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