How returns with the Hermes returns bag work

What is the Hermes returns bag?

You can request the Hermes returns bag directly from the Hermes ParcelShop, then pack it, close it with the self-adhesive seal and label it with the returns label. You can use the Hermes returns bag for all returns if the original shipping packaging is too large (e.g. because only one or a few items from a larger delivery are to be returned), broken or no longer available. This service is free of charge for you.

How does the returns process with the Hermes returns bag work?

The service is as simple as this:

1. Take the item (incl. retail packaging), the returns note, and the returns label to a Hermes ParcelShop of your choice.

2. Here you will receive the free Hermes returns bag. Place the item including the retail packaging and returns label inside, close the Hermes returns bag with the self-adhesive seal, stick on the returns label (which is enclosed with your original parcel), and hand it over to the Hermes ParcelShop operator.

3. Done! You will receive your returns receipt as usual and the return will be sent back to us.

What do you need to consider?

Dimensions: In the Hermes returns bag, items with minimum dimensions of 15 × 10 × 2 cm and maximum dimensions of 30 × 20 × 10 cm can be sent.

Weight: The weight of the items may be between 0.2 kg and 1.5 kg.

Availability: The Hermes returns bag is available to you free of charge in all 16,500 Hermes ParcelShops.

Important: If you have received our items in retail packaging (i.e. in the item's outer packaging), they must also be returned in this packaging. It is not permitted to send pointed, sharp-edged and/or fragile items or liquids in the Hermes returns bag.