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Is a direct replacement of the returned item possible?
Unfortunately, a direct exchange of the returned item is not possible. After the package has been returned and checked, the respective credit will be transferred via the chosen method of payment. Afterwards, you can simply order said item again.
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Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
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