SHOP BY FIT
SHOP BY CATEGORIES
SHOP BY CATEGORIES
How long does it usually take for the reimbursement to take place?
As soon as the return package has arrived and has been examined by us, we'll initiate the reimbursement process within 14 days via the respective payment method.
Was this answer helpful?
Your feedback is very important to us. It helps us improve.
Find more answers here
How can I return my order?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Find more answers here
How can I return my order?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
What happens to my returns after I send them back to you?
What can I do if my item has been damaged during the shipping process?
Customer care
Haven't found the answer you're looking for?
Find your answer in just a few clicks or contact us for further support.
Get help
Visit our Self-Service Centre to get quick answers to the most frequently asked questions or to write to us
Give us a call
Free hotline: Mon - Fri 8 a.m. - 7 p.m., Sat & public holidays 9 a.m. - 6 p.m.