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Celebrate 10 Years with us: Up to -50% EXTRA off only in the APP

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Back to Return & RefundHelpReturn & Refund

Do I receive a confirmation email when my return package has arrived?

Yes. You will receive a confirmation email from us once we have received your return package.

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Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return is not shown in the order overview?
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