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What can I do if my item has been damaged during the shipping process?
In case an item that has been delivered by us does not match your expectation in any way, you can return it free of charge by using the return slip, stating the reason for return. All relevant information concerning returns can be found under »How do I send a return?«.
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How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
Find more answers here
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
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