How can I make a complaint about an item?

Should an article delivered by us be in any way faulty, you can send it to us along with the return receipt, stating the reason for the complaint. This will, of course, be free of charge. All relevant information on this subject is available under »How do I send a return?«. After the item has arrived and been checked, the balance will be processed according to your chosen payment option. Afterwards, you can simply order said item again.