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How much time do I have to return items?
You have a total of 30 days to return your items after receiving them.
For items out of the Categorie Second Love you have a total of 14 days to return your items after receiving them.
More information regarding the right of cancellation at ABOUT YOU can be found in our terms and conditions.
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How long does it usually take for the reimbursement to take place?
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How returns with the Hermes returns bag work
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Find more answers here
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
How returns with the Hermes returns bag work
Do I get a refund of shipping costs when I return my order?
Is your return not shown in the order overview?
What happens to my returns after I send them back to you?
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