What should I do if I receive a payment reminder?
If you have not paid for your order yet, please follow the payment instructions provided in the reminder email to settle the balance. If you made your payment less than 5 days ago, please allow 5 working days for our system to register it. If you sent a return parcel back recently, please note it can take up to 14 days for it to be received and processed by our warehouse
Did you already pay or return your order? Skip the queue and let our 24/7 chatbot take care of this reminder right away.
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